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Is it Time to Move Your Phone System to the Cloud?

Every business owner knows that communications is vital to a growing business. Whether it is between you and your customers, or between you and your employees, if the communications fail, the losses will go way beyond the cost to repair. On top of that, the business landscape is changing almost continually, and keeping up can mean the difference between a dying business and a thriving, growing enterprise that will be around for years to come. So, why should you consider moving your phone system to the cloud? Consider these questions:

How old is your current PBX?

So, your phone system works great. In fact, you have had it since you moved in to your office space – Over 15 years ago! What a great value. Or is it? A lot has changed over the last 15 years. Is your phone system keeping with the way you are (or would like to) doing business?

Do you have the features that you need?

You have a business plan. You want your business to grow and be stable. Do you even know what features are available to support your growth? While you are considering this, maybe you should check out our Free Technology Review where we can help you to get an overall look at your current voice solution, what it can do for you and how to get it where you need to be.

Are your employees becoming more mobile?

It wasn’t that long ago when the idea of a stable business centered around a nice office and everyone had a desk, a phone and a computer. Now, more and more, employees not only want to work from home, they EXPECT it. Is your phone system capable of supporting this shift to a mobile workforce?

How much are you paying for your current phone service?

This can be a tricky question. There can be a lot more variables in the equation than you may have thought. Let’s take a look at the major factors that affect your overall Telecom expenses:

An old-timey phoneThe cost of your phone system.           

You say it is paid for, and it may be. At least the base equipment. Are you paying for a service contract? How much do you spend in repairs, programming and upgrades each year? You may be surprised!

 

The cost of your phone service.

Dial tone the old-fashioned way

You may think that the cost of the phone service will be the same regardless of the phone system that you choose. But that is not necessarily so.

Dial tone/phone service is being delivered to businesses in new ways. These new ways offer more features and more flexibility for less money.

And your phone system may not be capable of using these new services.

 

How much business are you losing?

This question is a lot harder to answer because the issues are not as easily quantified. And even worse than that, you may have accepted these shortcomings as normal, or built a work-around. Some of these include: Missed phone calls, you can’t be reached, the right person can’t be reached for the calling customer, calls are dropping, calls have poor voice quality…..

 

“Despite living in a time where you can keep in touch by email, social networking and other digital methods, it is essential for your business that your customers can always contact you by phone.” sbl group

 

And while some of these might not result in an immediate loss of a sale, they will affect your reputation. And none of us want that.

Do you have a Business Continuity Plan?

What if your phone system dies, or you can’t get to the office due to weather? What if your Internet goes down, or your cables are cut at the street level due to construction? You need to be ready for these. It may be unlikely for these to occur, but when they do, you will want know how to minimize the impact to your business.

Do you have a trusted partner that can help you through these concerns?

So, is it time to move your phone system to the cloud? Lanstar Voice and Data has been working with businesses since 1999, learning business, telecom, networking, cabling as well as the phone and Internet providers so that we can offer products and services that will solve your business needs and help you grow. Give us a call at 470-242-7900 or click here and let us know how we can help.