If you own a small business and are thinking of using cloud-based voice services, you may want answers to certain questions. For example, how much would it cost? What are the benefits? What exactly does VoIP mean?
Well, VoIP is a cloud-based phone service and stands for Voice over Internet Protocol. It means exactly what it sounds like: a voice service that uses the internet to make calls and use offsite services in the cloud for data storage purposes. And as it turns out, there are quite a few advantages of using a voice service in the cloud. Here we highlight some reasons why your small business could use a VoIP service.
The price is right
The cost of cloud-based voice service is based on your firm’s size, what features you would want to be included, the service provider you use, and several other factors. However, it doesn’t have to be costly.
Usually, cloud-based voice service doesn’t cost more than just a few hundred dollars per month (even less for a small business). Usually, there’s a set price for your dial tone, features, and even equipment that’s priced for each user that’s your employee (also known as “per seat” or “per station”’).
Typically, VoIP is less expensive than premise-based phone services, especially when considering any usage-based domestic calling plans. VoIP service providers usually bundle long-distance minutes into their predictable monthly recurring fees. An additional advantage is that a VoIP set-up often needs less hardware.
You get precious data that will assist you in running your business.
With a cloud-based voice service, you can easily gather and track data that will assist you in running your business. With our data solution options, you can easily store the information you gather in your phone calls. Using VoIP, you can even send your voicemail messages straight to your email inbox, making it simpler to acquire those messages without having to dial into a voicemail system or access your desk phone.
Phone call routing is simple to adjust
When using a premise-based phone system, it’s much more labor-intensive to manage how calls are routed and especially challenging to make ‘on the fly’ modifications to how calls are dealt with.
However, with a decent VoIP setup system in place, in the event of a loss of power or a major event in your building or a major weather event, any authorize individual on your team can swiftly change the routing of calls can do so on the road, from home, or anywhere that they have access to the internet.
Improved customer service
With call logging, connection, data integration, and better technology, the cloud can help improve your customer service. Since you can track call information better, you can instantly pull up the account information of a customer caller on your company and immediately get on to the business of responding to their concerns and questions.
Your business can’t run without customer service, and enhancing it in any way can substantially improve the operations of your entire business. Switching your voice services to the cloud is a painless and quick way to upgrade your customer service.
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