Project Overview
Client Overview: Country Financial Insurance
Country Financial Insurance, with its rich history of assisting individuals and businesses, found themselves facing a common but crucial challenge: the need to upgrade their phone system and expand its capabilities to cater to remote users. It's a challenge that many businesses confront, especially in today's digital age. But what sets them apart is their determination to ensure that this transition was seamless and that their choice in a telecom contractor was impeccable.
Challenge: A Reliable VoIP Phone System With No Available Network
Enter Lanstar Voice and Data, a local telecom contractor known for their expertise and precision. Their task was evident yet complex: design and introduce a VoIP business phone system tailored for 4 agents and administrators at Country Financial Insurance. This new system would ensure every user had a reliable desk phone, as well as a versatile mobile app. And, to add a cherry on top, there would be no on-site PBX to manage, streamlining operations and reducing physical infrastructure.
Solution: The Right Business Phone System for the Right Business Need
Lanstar Voice and Data, an experienced Avaya Business Partner, was chosen to undertake this project. Their task was clear: to create a VoIP business phone system optimized for 5 agents and administrators.
The system of choice was the Avaya Cloud Office hosted phone solution.
This system doesn't just offer the traditional calling features but ensures every user has access to a Wi-Fi-capable desk phone and a complementary mobile app. What made this solution even more enticing was the absence of any on-site PBX, simplifying maintenance and lowering costs.
Execution: Overcoming the Digital Divide
Transitioning to a new phone system, especially when you have a reputation to uphold, can be daunting. However, with Lanstar Voice and Data's expertise and commitment, the challenges were swiftly addressed. From ensuring every agent and administrator was comfortable with the new system to integrating remote user capabilities, every hurdle was tackled head-on, ensuring a seamless transition.
A Resounding Success
The project's success wasn't just about introducing a new phone system; it was about revolutionizing how Country Financial Insurance communicated internally and with its esteemed clients. The feedback was overwhelmingly positive, with the client expressing immense satisfaction with both the new system and the professionalism with which Lanstar Voice and Data handled the project.
For any telecom contractor, realizing a client's vision is the ultimate goal, and in this case, it was achieved with flying colors. This endeavor wasn't just a win for Country Financial Insurance or Lanstar Voice and Data; it was a win for every client who now enjoys enhanced and efficient communication services.
Conclusion - A Testament to Lanstar Voice and Data's Proficiency
Lanstar Voice and Data has been selling and servicing small business phone systems in Northwest Georgia since 1999.
They offer communications solutions from Avaya with their IP Office premise-based system as well as the latest Avaya ACO Hosted/VoIP small business system.
Whether you have an outdated phone system, need to support remote workers or just want to lower your monthly telecom costs, Lanstar has a plan.
Give them a call at 706-368-9774 and get started.
About Avaya Cloud Office® (ACO), By RingCentral™
Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.
