VoIP Phone Systems & Hosted Voice Services in Rome, GA
Lanstar Voice & Data has installed, serviced, and maintained business phone systems from our Rome office since 1999. If your Floyd County business is fighting dropped calls, aging phone hardware, or a phone bill that keeps climbing, we design a system that fixes it — and we are twenty minutes away when you need a technician on site, not a ticket queue in another state.
Business Phone Systems Built for How Rome Companies Actually Work
Rome is not a branch-office market to us — it is home. Our customers here run manufacturing floors off Highway 27, medical and professional offices near the Atrium Health Floyd and AdventHealth Redmond corridors, distribution warehouses in the industrial parks, and storefronts along Broad Street downtown. Each of those businesses loses money a different way when the phones fail: a plant loses coordination between the front office and the floor, a practice loses patients who will not call twice, a shop loses the customer who went to the next listing.
We start with a discovery call to understand how calls move through your business today — who answers, what gets missed, what your current lines cost — and then recommend the right fit: a hosted VoIP system, an on-premise Avaya IP Office, or a hybrid of the two. Because we sell, install, and support the system ourselves, there is no finger-pointing between a phone vendor, an installer, and a support desk. It is one local company accountable for the whole thing.
VoIP & Voice Services We Provide in Rome
Hosted VoIP & Cloud Phone Systems
Cloud-hosted business phones with the features Rome businesses ask for most: mobile apps for staff in the field, voicemail-to-email, auto attendants, and call routing that follows your team between locations.
Avaya Business Phone Systems
We are an Avaya business partner and authorized reseller, trained and certified on Avaya IP Office. We install new systems and support existing ones — including systems you bought from another vendor.
SIP Trunking
We offer our own SIP trunking service, replacing legacy phone lines with SIP delivery that can cut monthly line costs substantially while keeping your existing numbers.
Maintenance & Support Agreements
Ongoing maintenance agreements on the Avaya systems we support, with a local technician who can be on site in Rome — not a remote-only help desk.
Overhead Paging
Paging systems for warehouses, plants, and schools that integrate with your phone system, engineered for the square footage and noise floor of the space.
Phone System Repair
Diagnosis and repair for failing handsets, static-ridden lines, dead extensions, and voicemail problems on supported systems.
Why Rome Businesses Choose a Local Telecom Vendor
The alternative to a local vendor is a national carrier or an online-only VoIP brand, and Rome business owners know how those relationships go: long provisioning waits, support by chat, and nobody who will drive to your building. Lanstar has been a Rome company for over twenty-five years. When A1 Distribution & Concepts needed network connectivity extended 750 feet across their 265,000 square foot Rome warehouse, we engineered and delivered it. When local offices moved off failing analog systems, we handled the cutover so their published numbers never went dark.
We are also honest about what we are not. We are a telecom phone and equipment vendor — not an internet carrier like Comcast or AT&T, and not a general IT shop. Business voice is the whole business, which is why we maintain current training and certification on the platforms we sell instead of dabbling in everything.
Our Process: From Discovery Call to Dial Tone
1. Discovery call. We learn your struggles, needs, and goals — how many users, how many locations, what is failing today, and what your current service costs. 2. System design. We propose the specific solution that fits: hosted, on-premise Avaya, or hybrid, with the handsets, trunking, and features mapped to your actual call flow. 3. Installation and cutover. Our technicians install and configure the system, port your numbers, and train your staff. 4. Ongoing support. A maintenance agreement keeps a local expert responsible for the system for years, not just through the warranty card.
Serving Rome, Floyd County & Northwest Georgia
Our office is at 700 E 2nd Ave in Rome, and we serve businesses throughout Floyd County — Lindale, Armuchee, Cave Spring, Silver Creek, Shannon — and across Northwest Georgia including Calhoun, Cartersville, Cedartown, Summerville, Adairsville, and Dalton. We also support multi-site companies with locations in Metro Atlanta, so a Rome headquarters and an Atlanta branch can run as one phone system.
Frequently Asked Questions — Business Phone Systems in Rome, GA
What kinds of business phone systems does Lanstar install in Rome, GA?
We install both hosted (cloud) VoIP systems and on-premise Avaya IP Office systems for Rome businesses, and hybrid setups that combine the two. The right choice depends on your building, your internet service, and how your team takes calls. A downtown Broad Street office with solid fiber is usually a strong hosted candidate, while a manufacturing facility that needs paging integration and survivability during internet outages may be better served with on-premise hardware. We are trained and certified on the Avaya platform, and we have worked with Avaya and Mitel systems for more than two decades, so we can also assess and support equipment you already own. The recommendation comes after the discovery call, not before — we design around your call flow, not a package.
Does Lanstar provide hosted VoIP service for businesses in Rome?
Yes. Hosted VoIP is one of the most common systems we deploy for Rome businesses. Your phone system runs in the cloud instead of a closet, which means no PBX hardware to maintain on site, automatic feature updates, and the ability to answer business calls from a desk phone, computer, or mobile app anywhere. That matters for Rome companies with field crews across Floyd County, medical and professional offices that need reliable call handling, and owners who split time between locations. We handle the full deployment locally: assessing your internet connection, provisioning the phones, porting your existing Rome numbers, and training your staff before cutover so nothing is missed on day one.
Can Lanstar support or maintain an Avaya phone system we bought from another vendor?
Yes — this is one of the most frequent calls we get from Rome and Northwest Georgia businesses. If your original telecom vendor has disappeared, retired, or stopped returning calls, and you have an Avaya system in the building, we can take over support and put it under a maintenance agreement. We are an Avaya business partner, trained and certified on Avaya IP Office, and much of our maintenance business comes from companies moving over from an old telecom provider. Because we are Avaya-certified specifically, we support Avaya platforms rather than every brand on the market — if your system is something else, we will tell you honestly and lay out what a migration path would look like.
Does Lanstar offer SIP trunking in Rome, GA?
Yes, and unlike most local vendors we offer our own SIP trunking service rather than only reselling someone else’s. SIP trunking replaces traditional analog or PRI phone lines with call delivery over your internet connection, and for many Rome businesses it is the single fastest way to cut the monthly phone bill — in many cases substantially — while keeping your existing phone numbers and, often, your existing phone system. It also scales cleanly: adding call capacity becomes a configuration change instead of an installer pulling new copper. If your business is still paying a legacy carrier for multiple analog lines, a SIP assessment during the discovery call will show you exactly what is replaceable.
How does the discovery call work for a Rome business?
The discovery call is a straightforward conversation, not a sales script. We ask how calls move through your business today: how many people answer phones, how many locations you run, what features you are missing (voicemail-to-email, auto attendant, remote workers, call recording), what fails most often, and what you are currently paying for lines and service. From there we design a specific system recommendation for your business — hosted, on-premise Avaya, or hybrid — with the exact handset counts, trunking, and features mapped out. Because we are based in Rome, the next step is usually a site visit to check your wiring, network closet, and internet service before anything is proposed. Call (706) 368-9774 or use the quote form to schedule it.
What areas around Rome does Lanstar serve?
Our office is at 700 E 2nd Ave, Suite H in Rome, and Floyd County is our home territory — Rome, Lindale, Armuchee, Cave Spring, Silver Creek, and Shannon. From there we regularly serve businesses across Northwest Georgia, including Calhoun, Adairsville, Cartersville, Cedartown, Summerville, and Dalton, and we have longstanding customers throughout Metro Atlanta, North Georgia, Middle Georgia, and Southern Tennessee. For multi-site companies, distance matters less than design: we build systems where a Rome headquarters, an Atlanta office, and remote employees all operate as extensions on one phone system. If you are anywhere in the region and unsure whether we cover you, call — we work with businesses one-on-one to find the right fit.
Can Lanstar move our Rome business off old analog phone lines to VoIP?
Yes — analog-to-VoIP migrations are core work for us, and we have been doing cutovers in Rome since 1999. The process protects the two things that matter most: your phone numbers and your uptime. We port your existing numbers so customers never dial anything new, schedule the cutover for a window that will not interrupt your business hours, and keep the old service live until the new system is confirmed working. Along the way, most businesses pick up features their analog system never had: voicemail delivered to email, an auto attendant that answers and routes calls professionally, mobile apps for staff, and call reporting. If your current hardware is failing or parts are getting hard to find, that is usually the sign it is time.
Does Lanstar handle multi-location businesses with offices in Rome and Atlanta?
Yes. Multi-site voice is one of the strongest reasons to work with us, because we serve both Rome and Metro Atlanta natively. On a modern hosted or Avaya system, your locations stop being separate phone bills and become one system: an employee in the Rome office transfers a call to Atlanta as a simple extension dial, a single auto attendant routes callers to the right location, and adding a new site means adding phones, not building a new system. We design the call flow across all sites during discovery, install and support each location ourselves, and keep the whole footprint under one maintenance relationship — one vendor, one point of accountability, wherever the offices sit.
Talk to a Rome Phone System Expert
One discovery call is all it takes to find out what your business phone system should be doing for you — and what it should be costing you. Local since 1999. Avaya certified. One vendor from design to dial tone.
