There are a number of channels available for delivering customer service and communicating with your customers. From live chat functionality to Facebook Messenger, you have a ton of options. Simultaneously, a large portion of customer service is done over the phone. The truth is, more than 50% of customers prefer the telephone to every other form of customer support. Still, voice is an important channel for you to connect with and care for your customers. Fortunately, with a hosted voice solution, there are a lot of new ways to bring the features you adore about voice to the cloud.
You need to start thinking about hosted service if you want to use your business phone system to offer innovation. With a hosted voice, your telephone setup can be brought to the cloud, fusing your whole business with a single advanced, hosted, a cloud-based system featuring business-grade voice service. Using VoIP, you can stay in touch with your customers and office, irrespective of where you work.
Hosted Voice Can Free Up Your IT Resources
When adopting new technology, people often don’t consider the complications involved with troubleshooting until it is too late. Often, we get so excited about the implementation of a new piece of technology that we don’t take the time to consider our plan B if things don’t go right. One day, you’re humming along with new technology; the next, you’ve suddenly lost a few hours of your day down a rabbit hole of YouTube tutorials in an attempt to fix certain key components that failed all of a sudden.
With hosted service, dealing with IT isn’t even in the picture because the host handles it for you. Because everything is handled by them, there’s no runaround. This allows you to focus more of your attention on running your business and delivering great customer service, instead of worrying about keeping everything working.
Stay Connected to Customers during an Emergency or Crisis
Since your phone system is in the cloud, you can survive just about anything that may happen to your business. Even if your physical location is destroyed or damaged, you just need an internet connection to access the business phone system of your business. That means, in the event of a catastrophe, you’re not in danger of losing any important information like voicemails. In fact, you’ll still be able to take customer calls remotely, from wherever you’re located.
Remote Workforce and Increased Flexibility for Employees
One of the biggest benefits of a hosted voice is that you have way more portability than a conventional business telephone system.
Remote work is made a lot easier with a hosted voice, something that millennial’s are increasingly interested in as they seek better work-life balance and flexibility. It is simple to seamlessly integrate workers near and far into your team. It isn’t difficult to reroute calls to your business number via your cellphone or distribute calls to your customer service line to a team of agents located anywhere across the world.
For businesses, there is a major benefit here that’s easy to overlook: a wider hiring pool. By integrating flexibility in your Business VoIP system, you’re allowed to cast a broader net than ever before to find the most appropriate person for the job, not just the most convenient. The future is distributed work, and you don’t want to miss out because your phone system fails to adapt.
In search of phone system repair or support? Contact Lanstar now. We’re one of the leading business VoIP providers.
