The world of business communications is constantly changing. This is a great thing for the most part because it means you’re constantly gaining access to newer, more capable, and more cost-effective, systems to thrust your business forward to the future.
However, it also means that there’s always something new to learn, and that can be complicated.
Now, there are two types of internet-based phone systems that you are going to hear about because they’re the new standard for businesses. SIP phone vs IP phone systems.
These two options are incredibly similar, but there are some key differences that you’ll need to consider.
Here are a few things you should know when choosing a new system for your business.
What is an IP Phone System?
The two different systems we’re going to talk about today are often used interchangeably with the term “VoIP” because of how similar they are and how they’re technically connected. However, IP, or Internet Protocol phones, technically cover all phones that use the Internet to place calls. It’s a fairly general term. This includes VoIP, UC, etc.
An IP phone system uses the internet to directly connect two or more users into a voice call solely using the internet. There are no phone lines. As long as you have a WiFi connection, you can make a high-quality call.
IP phone systems also aren’t locked in to only making calls to other IP phone systems. They can connect with any other phone, just fine.
One of the biggest advantages of an IP phone system is that it’s extremely flexible. You don’t have to have “hard phones’. Hard phones are the types of phones that are wired into a central form of infrastructure like desk phones and similar items. Instead, you can get “softphones” which are essentially specially-built smartphones that can go anywhere with you.
This is incredibly useful with the growing trend of working abroad or working remotely, and it prevents the need to rework your communications system whenever you decide to offer those opportunities to staff members or expand to new locations.
Software-based IP phone systems can also be used with most modern smart electronics. You don’t even need a special piece of hardware as long as your IP service provider allows it. The only issue with this is that there are potential compatibility issues.
Beyond the technical features you can enjoy, you’ll also enjoy a more affordable phone system overall. IP telephony is considerably less expensive compared to traditional phones both in terms of hardware requirements and monthly payments.
What is a SIP Phone System?
A SIP phone system is going to sound extremely similar to IP, and it’s often used interchangeably with the term “VoIP” as well. However, it is different.
Where IP covers any internet-based call, SIP refers to a standardized language that connects VoIP systems together for a call. It’s short for “Session Initiation Protocol”, after all.
In short, every SIP is a VoIP, but not every VoIP is a SIP.
SIP phones typically have the more advanced business features that modern companies want. This includes things such as video calls, texts, email implementation, conference calls, call holding, line transfers, etc.
In general, when someone thinks of a SIP phone system, they are thinking of a “hard phone” system designed around an office space. However, there are SIP phones available.
The primary disadvantage of a SIP phone is that not all IP phones have SIP compatibility. This is the main reason you need to know the difference. You might think any IP phone will provide you with all those advanced features, but then you get it, and it’s not SIP compatible.
The best way to recognize SIP is that it’s more focused on multi-media than simply making calls.
Which One is Best for You?
In general, SIP might sound like the best option since it’s technically VoIP, and it’s usually focused on a broader multimedia delivery system. Sometimes, it can even place higher-quality calls. However, that’s not exactly true.
Basic IP phone systems are more than enough for a multitude of businesses. Startups that just need to make calls in-house or to connect with supply chain members typically won’t need elaborate VoIP systems, and saving money is imperative. In fact, most businesses that aren’t handling a high volume of calls from customers, or ones that don’t need as much emphasis on multimedia, can go without SIP.
SIP is more advanced, and it requires you to have SIP-compatible hardware. With that being said, that is required with some business models. A basic phone system simply won’t cut it if you’re constantly processing customer calls and similar tasks like many headquarters buildings, support-oriented businesses, etc.
Luckily, you’re not necessarily required to pick between the two.
Many IP phones come with SIP compatibility. You have the option to leverage one or the other with the same hardware, or upgrade if necessary, etc. This is a selling point for many VoIP providers because it means that they can offer a more substantial and flexible phone service at the same low price the customer base is looking for.
The only part you really need to consider is if SIP interests you at all because you need to start off with SIP-compatible phones if that’s going to be an option down the line.
Getting Started with VoIP Business Calling
Regardless of your needs, if you found yourself reading this, you’re likely to be new to the IP telephony world, and you might need some tips to help you get started.
After you know what you need, it’s time to start determining your budget, the total number of lines you’ll need, whether you want hard or soft phones, and the types of features you need to facilitate your day-to-day operations.
From there, it’s as easy as contacting a VoIP provider and signing up for a plan.
If you’re ready to get started with VoIP, check out Lanstar Voice and Data LLC today.
Contact Lanstar Voice and Data today.
