Good communication is the foundation of any cleaning company and a must-have for any successful business. Whether it is the internal communication channels your employees use to collaborate, or its customers communicating with your customer service team, the technology you use to communicate could make or break your firm. With conventional phone systems bringing a plethora of challenges, from lacking scalability, becoming outdated fast, and being expensive, a large number of businesses are turning to VoIP – cloud-based phone solutions. Let’s have a look at how cleaning companies particularly can benefit from it:
Cost Savings
Some initial investments are part and parcel of VoIP. For example, handsets. However, add-on services and phone lines are charged at a flat-rate every month. This means, in comparison to conventional communication systems, cost savings with VoIP are substantial. An article states that firms that switch to VoIP can save up to 40% on their local phone costs, along with 90% on international calls. This is not even mentioning the substantial investment saved when it comes to not having to maintain and manage your phone systems or upgrade your infrastructure.
Scalability
In just minutes, you can add phone lines easily through hosted VoIP. By either logging into your management portal or contacting your provider, your firm can easily add phone lines or take them away in just a handful of clicks. This is ideal for businesses undergoing fast growth or firms that experience staffing fluctuations on a seasonal basis.
Improved Customer Experience
VoIP systems are equipped with advanced voice features that assist in delivering positive customer experiences over the phone. Due to faster issue resolutions, these features reduce hold times, enable customers to reach the right person instantly, assists in giving customers higher call quality, and on-hold messages can promote special promotions or respond to frequently asked questions.
Mobile Workforce
Through a hosted VoIP solution, your employees and the company can use your communications infrastructure anywhere you go. All you need to have is IP and internet connectivity. There’s no problem in working remotely – you’ll be empowered to run your business from anywhere, encouraging your employees to be productive irrespective of where they are.
Access to Innovative Features
Whether you’re a large enterprise or a small startup, your firm can access innovative communication features whenever you need them. This could consist of video chat, auto-attendant, virtual assistance, and ‘never miss a call’ – all of which makes sure that better customer service is delivered to your clients along with enhanced operational efficiency for your business.
How Can Lanstar Help?
Here at Lanstar, we’ve been offering firms across the US with hosted VoIP systems and Mitel business phones not just to match their existing business requirements but to make sure they have a solution that can grow along with their ambitions.
Hosted VoIP will offer your cleaning business a ton of benefits, like resilience to power outages, seamless scalability, greater agility, more advanced features, improved productivity, greater collaboration, not having to upgrade to another solution later, and access to advanced automation and reporting functions – and we’re the experienced, perfect partner to implement this solution into your organization.
Are you in search of a contemporary phone system like Mitel business phone solution that operates more as an asset than a utility? Contact Lanstar today. Our team of professionals would be more than happy to explain how your business can realize substantial cost-savings and benefits with a hosted VoIP system.
